FAQs
Q1: How much does shipping cost?
We are pleased to offer complimentary worldwide delivery for all online transactions.
Q2: How long will the delivery take?
The estimated lead time is contingent upon your specific location or country.
Your order should arrive within 3 to 10 business days from the date of your order, unless indicated otherwise.
For more information regarding your delivery, please contact our Client Relations Centre by email at info@bakhacheluxuries.com.au
*Not applicable on Saturdays, Sundays, and public holidays. Delivery lead times may be extended during the festive season and affected clients will be notified promptly via email or mobile
Q3: How can I contact Bakhache Luxuries Australia?
A: Feel free to connect with us through our website's live chat on the main page, or simply drop us an email at info@bakhacheluxuries.com.au
Our dedicated team is committed to providing you with a swift response during our business hours, which run from 10am to 7pm, Monday to Friday. We look forward to assisting you promptly and efficiently.
Q4: How do I place an order online?
A: Placing an order is a fast and easy process at www.bakhacheluxuries.com.au To order online, simply add items to your cart and use our intuitive checkout.
If you prefer to place your order over the telephone, kindly contact us via email at info@bakhacheluxuries.com.au, and our friendly and knowledgeable team will assist you through the process to ensure that your order is placed quickly and efficiently.
Q5: Which products are available for purchase on www.bakhacheluxuries.com.au ?
All the products displayed with an "Add to Shopping Cart" button on the product page can be purchased online, depending on their availability. For items without this button, kindly reach out to us at info@bakhacheluxuries.com.au for more information.
Kindly note that certain products may be orderable despite not having a displayed price.
Q6: What should I do if a product is unavailable?
Should you be keen with a product that is unavailable, kindly get in touch with us for more details by sending an email to info@bakhacheluxuries.com.au
Q7: What payment options are supported on the website?
We offer secure online payment options, including AMEX, ApplePay, GooglePay, Mastercard, VISA, UnionPay, and OPay.
For sales via mobile, we also provide a secure payment link for your convenience.
Q8: Is there a way to monitor the status of my order?
To monitor the progress of your order, please log in to your account. Once your order is confirmed, FedEx will send you email notifications detailing the status of your shipment, with regular updates.
If you require precise delivery information, feel free to reach out to us via email at info@bakhacheluxuries.com.au
Q9: Can I change or cancel my order?
If you wish to modify or cancel your order, kindly reach out to us promptly, and we will do our utmost to accommodate your request. Please bear in mind that once an order has entered the processing stage, we cannot guarantee adjustments. Processed orders may not be cancelled or altered; however, you may initiate a return following our Returns Policy.
Please note that once a creation has undergone personalization, such as embossing or engraving services, it becomes non-returnable and non-exchangeable. These items are considered as final sale.